Troubleshooting Video Playback Problems on the Android Device
If you experience playback problems with the MediaCentral Android app, you can try to reload the asset. This forces the MediaCentral server to reload the full video clip and begin streaming it again. You can also try playing the asset in a browser to determine if the problem is related to the app or your connection, or if the problem exists with the MediaCentral server.
To play an asset in a browser:
1. Start the MediaCentral UX mobile app.
2. Tap the Action overflow button, and then select Settings.
The Preferences window opens.
3. Select Logging to enable logging.
4. Tap Logging Level and then select Verbose.
5. 
Click the Back button to return to MediaCentral UX.
6. Navigate to an asset in one of the directories.
7. Tap the video asset.
The asset opens in the Media viewer.
8. Tap the Play button to play the asset, and make a note of the time playback begins.
9. 
Click the Action overflow button and select Send Log to send an e-mail with the log file directly to an e-mail account.
The MediaCentral Log dialog box opens, displaying your e-mail and text options.
10. Tap the icon for the app you want to use to send the log.
The app opens on your Android device.
11. Send the log to your e-mail account.
12. Open the e-mail on your system, and then use a text editor to open the attached log file.
13. Find a link with .m3u8 suffix that is located on the line marked with the time playback started — for example:
07-02 16:15:29.830 [ . . . ] http://123.45.678.910/download/0e41028f99738669c581c50388e80d36/060a2b340101010101010f0013-000000-92dede5ab6034faa-b737d720c291-4093_1920x1080-fps25.00_from_0_to_7501_quality_0_video_-1_audio_-1_h264_aac_ts_.m3u8
14. Copy this link, and then paste it into the address field in a browser.
15. Edit link in address field by typing -WIFI before the .m3u8 suffix — for example:
http://123.45.678.910/download/0e41028f99738669c581c50388e80d36/060a2b340101010101010f0013-000000-92dede5ab6034faa-b737d720c291-4093_1920x1080-fps25.00_from_0_to_7501_quality_0_video_-1_audio_-1_h264_aac_ts_-WIFI.m3u8
“WIFI” is case-sensitive.
16. Press Enter to go to the URL in the address field.
The Safari browser supports native playback for .m3u8 files. Other browsers — for example, Chrome, Firefox, Internet Explorer, or Opera — do not. If you are not working on a computer running Mac OS X, you can use your browser to download the file to your system and play it in a media player that support .m3u8 video files.
17. Play back the asset.
If playback produces the same problem seen when you played the asset on your mobile device, the source of the problem is the MediaCentral server and not the app. If the asset plays back without issues, then the source of the problem is the mobile app, your connection, or your device.
