Checking the FTP Server Configuration for File Attachments
Starting with version 2.5, users in MediaCentral UX can upload and download file attachments when editing a user task. Starting with version 2.6, file attachments can be uploaded to a process during process creation. Files are uploaded or downloaded by the MAM provider using an FTP server. When a user deletes a file attachment or cancels a file upload, the file is deleted from the FTP server. When a user closes the browser or tab or the user session expires while the file upload is in progress, a delete request is sent to the FTP server. Note the following:
• The FTP servers for Interplay MAM Desktop and MediaCentral UX can be different but the FTP servers must use the same storage areas.
• Storage areas for upload and download are not required to be identical, if all processes only use either. If processes use both areas, they need to be identical.
• The FTP configuration for each Interplay MAM system is read from the profile MediaCentral > section ProcessAttachments/DownloadParameter and section ProcessAttachments/UploadParameter.
Check the following settings. These settings have been configured during the installation of the MAM.Core.MediaCentralConnection package and should already display correct values.
To check the FTP server configuration for file attachments:
1. Sign in to Interplay MAM Control Center as an administrator.
2. Start Interplay MAM Administrator from within MAM Control Center.
3. Open the System Administrator from within Interplay MAM Administrator.
4. In the Configuration tab, select the profile MediaCentral.
5. Select the section ProcessAttachments/DownloadParameter and check the values of its keys.
6. Select the section ProcessAttachments/UploadParameter and check the values of its keys.
The configuration values of both sections may be different, but Avid recommends keeping them synchronized.