Log Files
The following sections list some useful log files. Not all log files are listed.
For information about log files related to a server cluster, see the Avid MediaCentral Platform Services Concepts and Clustering Guide.
MediaCentral Middleware Service
Log files for the MediaCentral Middleware Service (avid-interplay-central) are located in the following folder on the MediaCentral Services server:
/var/log/avid/avid-interplay-central
There are several sets of log files, which are described in the following table.
Log File | Description |
interplay_central_n.log | Contains the main log messages. The folder contains a maximum of ten files, numbered from 0 (most recent) to 10. |
client/client-yyyy_mm_dd.n.log | Contains log messages pertaining to the client application. The folder contains a maximum of ten files, numbered from 0 (most recent) to 10. Prior to Interplay Central v1.5, this information was in the interplay_central_n.log file If necessary, you can disable client logging by adding a property to the application.properties file: /opt/avid/etc/avid/avid-interplay-central/config/application.properties Add the following line: system.clientLoggingEnabled=false If the application.properties file does not exist, you need to create it. For more information, see the MediaCentral Platform Services Installation and Configuration Guide. |
jetty-yyyy_mm_dd.request.log | Contains logs of all HTTP requests to Jetty. |
performance/performance.yyyy-MM-dd.csv.log
performance/performance.yyyy-MM-dd.csv.tree.log | Contains HTTP performance statistics when enabled. Logging is disabled by default; contact Avid for instructions for enabling. The folder contains log files for the last 7 days. |
MediaCentral User Management Service
Log files for the MediaCentral User Management Service are located in the following folder on the MediaCentral Services server:
/var/log/avid/avid-ums
These logs are described in the following table.
Log File | Description |
audit.log | Contains information about changes in roles, users, and groups, such as when a user has been created. |
importer.log | Contains information about import issues. |
service.log | Contains general log output and issues for the User Management Service. |
session.log | Contains information related to user sessions. |
MediaCentral Distribution Service
Log files for the MediaCentral Distribution Service are located in the following folder on the server where you installed the MediaCentral Distribution Service:
C:\ProgramData\Avid\MediaCentral Distribution Service
These logs are described in the following table:
Log File | Description |
STPService_nn.log | Contains log messages from the MediaCentral Distribution Service. |
STPTimerTask_nn.log | Contains log messages from the MediaCentral Distribution Service’s automatic clean-up of job status. |
MediaCentral Playback Service
Log files for the MediaCentral Playback Service are located in the following folder on the MediaCentral Services server:
/var/log/avid
The most useful logs are described in the following table:
Log File | Description |
edit.log | Contains information about the streaming service. |
isis.log | Contains information about access to ISIS shared storage. |
jips.log | Contains information about the Interplay gateway. |
spooler.log | Contains information about the dynamic resolver service. |
Also, log files for the Avid AAF service are created in the following subfolder:
/var/log/avid/avid-aaf-gen
Log files are created in the following subfolder for each instance of the service:
Log File | Description |
/log_n/avid_aaf_gen_n.log | Contains information about the Avid AAF service, created in a subfolder. |
MediaCentral Common Services
Log files for common services used in MediaCentral (messaging and e-mail forwarding) are located in the following folder on the MediaCentral Services server:
/var/log/avid/acs
These logs are described in the following table:
Log File | Description |
avid.acs-messenger.log | Contains log messages from the MediaCentral messaging service. |
avid.acs-mail.log | Contains log messages from the e-mail forwarding service. |
MCPS Manager Service
Log files for the MCPS Manager Service are located in the following folder on the MediaCentral Services server:
/var/log/avid/avid-icps-manager
These logs are described in the following table:
Log File | Description |
avid-icps-manager.log | Contains log messages from the MCPS Manager service. |
avid-icps-manager-err.log | Contains service startup errors. |
MediaCentral | UX iPad and iPhone Applications
You can create a log file for the MediaCentral UX iPad or iPhone application and send it to Avid support by opening the Settings for MediaCentral UX and turning on the Logging setting.
• If set to On, MediaCentral UX keeps logs on session activities, which you can use to troubleshoot issues. Use the Logging Level setting to determine how much information is logged.
If you tap the Actions button, a Send Log option appears that lets you e-mail the logs directly to Avid.
• If set to Off (default), logging and the Send Log option are disabled.
If the log file is more than 15 MB, you cannot send it directly. Use the iTunes File Sharing feature:
1. Connect your device to a Macintosh computer.
2. Open iTunes and navigate to Device > Apps.
3. In the Avid Central Documents list, select the Logs folder.
4. Click “Save to” or drag the folder to a location on your computer.
5. Zip the folder and send it to Avid as an e-mail attachment.